“Your partner for successful multichannel strategies”
Multichannel means more than just reaching customers through different digital and physical channels. It is primarily about designing seamless touchpoints along the entire customer journey. While traditional multichannel approaches often operate in parallel, our goal is to connect data and processes – creating a consistent customer experience.
Our Mission
„MultiChannelConsult is dedicated to helping companies design and link their communication and sales activities across channels to optimize efficiency and customer experience.“
We build our consulting approach on three pillars that are essential for successful and sustainable business management:
Successful multichannel consulting begins with clear governance and organization. We help companies set up their organizations and KPI sets in a way suitable for multichannel, plan communication and sales activities in a structured way, and standardize processes.
Meaning: Without clear governance and organization, the basis for efficiency and sustainable growth is missing.
Digital channels are the backbone of a profitable multichannel organization. We support the integration of platforms, tools, and data flows – from connecting the e-commerce platform to ERP systems, to PIM/DAM systems, CRM and campaign management, up to the integration of social media tools.
Meaning: Digitalization makes multichannel possible in the first place by connecting systems and designing consistent customer experiences.
A multichannel strategy is not a one-time project, but a process of transformation. We accompany companies in their continuous development – from the first automation to AI-driven workflows and new business models.
We also support, as MultiChannelConsult (MCC), in building the corresponding organizational structures and transformation on the part of employees and executives.
Meaning: Transformation means adapting flexibly to the market and customers in order to remain successful in the long term.
Why MultiChannelConsult?
- Holistic consulting from strategy to implementation
- Cross-industry expertise
- Hands-on approach for sustainable success
- Access to a competent freelancer network for specialized topics