What we do
Services
MultiChannelConsult covers a wide range of topics – from strategic concept to operational excellence.
MultiChannelConsult covers a wide range of topics – from strategic concept to operational excellence.
Holistic consulting along the entire multichannel value chain.
Channel strategy definition, target audience and customer journey analyses, market and competitive analysis, and customer migration modelling.
Campaign planning and orchestration, content strategy across all channels – social media, website, newsletter, print – and marketing automation.
Multichannel sales concepts for online shops, POS and B2B portals, CRM integration and cross-channel lead management.
Support across chat, email, phone and social media, unified communication platforms and self-service solutions.
Tool selection and integration for CRM, ERP and e-commerce, data and system integration, analytics and reporting.
Team training for cross-channel collaboration, process and role adjustments, governance and compliance for sustainable organisational development – as an accompanying service in all consulting engagements.
Workflow automation with n8n and Make.com, AI-powered process optimisation and autonomous agents for scalable business operations.
Learn moreAs a complementary service, we guide authors and entrepreneurs on their path to their own book – from publishing advice through Amazon KDP to marketing strategy. 100% creative freedom, up to 70% royalties on eBooks.
Learn more about Self-Publishing
